If you have problems with one of our products or services please contact us by email firstname.lastname@example.org, 99% of all issues can be resolved remotely. Most install guides can be found on http://support.vtune.us
Shortage/Damaged Shipment/DiscrepanciesAll items are packed carefully and correctly before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Visconti Tuning will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise via email email@example.com – please send a picture. Claims of damaged shipments must be made by the customer to the carrier.
What items are returnable?
- Within 30 days of receipt of your purchase
- In original condition
- In the original packaging
What items are non-refundable?
- Digital Items (see below)
- Custom or OTS Calbrations
- EcuTek Licenses
- EcuTek Programming / ECU Connect Kits
- Canceled 'After Hours' Appointments
All sales on digital items are final, please take this into consideration before purchasing. Custom and OFF-THE-SHELF tunes also known as calibration files are Digital items and refunds are not accepted once a file has been generated or downloaded. EcuTek Programming Licenses is also a digital item and cannot be returned. Our custom tuning service will require you to schedule a block of time with-in 30 days of purchasing, it is your responsibility to setup the appointment with-in that time. Digital goods do not require tracking information.
Unsupported Vehicle for Tuning
In the event your vehicle calibration ID is not supported; support can normally be added with-in 5 business days. Support can only be added if a ROM DUMP is submitted using Tuner Assist. Returns due to lack of immediate vehicle support will not be accepted.
How do I return?
Products may be returned to Seller only when Buyer obtains Seller's advance permission. Returned products must be securely packaged to reach Seller without damage; and any cost incurred by Seller to put products in marketable condition will be charged to Buyer. Returns must include purchase receipt.
To initiate a return:
- Order number
- Reason for return
- Condition of the item.
How do I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received. This process normally takes 3 to 5 business days.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Are there any charges for return?
- 30% restocking fee on all non-defective items
- Original shipping charges is not refundable
- Orders that had Free Shipping will be charged
- You are responsible for return shipping charges
Are there any charges for order cancellations?
- 20% cancellation fee on all orders